Return Policy

Return Policy

At Garden Height, we are committed to providing quality products and a smooth shopping experience. Please read our Return Policy carefully before placing an order.

  1. Order Confirmation

Customers are encouraged to carefully confirm their product choice, quantity, delivery location, and contact details before making payment. Since Garden Height operates on a pay-before-delivery basis, we process orders after payment is confirmed.

  1. Returns and Exchanges

Due to the nature of our palm oil products, we do not accept returns once a product has been delivered and opened, used, tampered with, or damaged after delivery.

However, we may consider a return, replacement, or correction if:

You received the wrong product
You received the wrong quantity
The product was damaged before or during delivery
There was an error from Garden Height during order processing
3. Reporting an Issue

If there is a problem with your order, please contact us immediately after delivery. Customers should provide their order details, phone number, delivery information, and clear photos or videos of the product where necessary.

Complaints should be made as soon as possible after receiving the item so we can review the issue quickly.

  1. Damaged or Wrong Products

If your product arrives damaged or you receive the wrong item, Garden Height will review the complaint and provide a suitable solution. This may include product replacement, order correction, or another resolution depending on the situation.

  1. Non-Returnable Items

Products cannot be returned if:

The container has been opened
The product has been used
The product was not stored properly after delivery
The damage happened after the customer received the item
The complaint was made too late after delivery
The customer changed their mind after receiving the correct order
6. Delivery Fees

Delivery fees are generally non-refundable. If a replacement or correction is needed because of an error from Garden Height, we will discuss the best delivery arrangement with the customer.

  1. Customer Responsibility

Customers are responsible for providing accurate delivery details and being available to receive their orders. Garden Height will not be responsible for failed or delayed delivery caused by wrong phone numbers, incorrect addresses, or unavailable recipients.

  1. Product Storage

After delivery, customers should store palm oil in a cool, dry place away from direct sunlight. Containers should be tightly closed after use to maintain freshness and quality.

  1. Contact Us

For return, replacement, or order complaint enquiries, please contact Garden Height:

Call/WhatsApp: 020 879 3585
Email: info@thegardenheight.com

Garden Height reserves the right to review each return or complaint request based on the details of the order and the condition of the product.

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