Welcome to Garden Height. By visiting our website, contacting us, placing an order, or purchasing any of our products, you agree to the following Terms of Service. Please read them carefully before using our services.
- About Garden Height
Garden Height is an online shop that sells quality palm oil products, including Fresh Red Palm Oil, Pure Dzomi, and bulk palm oil options for homes, families, restaurants, food vendors, shops, caterers, and resellers.
- Product Information
We do our best to provide accurate product descriptions, prices, sizes, images, and promotional details on our website and marketing platforms. However, product packaging, appearance, or availability may vary slightly depending on stock and production batch.
- Orders
Customers can place orders through our website, WhatsApp, phone call, or any approved Garden Height sales channel. Once your order is received, we may contact you to confirm product availability, payment details, delivery location, and delivery arrangement.
- Payment
Garden Height operates on a pay-before-delivery basis. Orders are processed only after payment has been confirmed. Customers are advised to make payment only through official Garden Height payment channels provided during order confirmation.
- Delivery
We offer nationwide delivery across Ghana. Delivery fees, delivery time, and delivery arrangements may vary depending on the customer’s location. Garden Height will make reasonable efforts to deliver orders on time, but delays may occur due to location, courier issues, weather, holidays, or circumstances beyond our control.
- Promo Offers
Promo offers, discounts, free gifts, and special packages are available for a limited time and while stock lasts. Garden Height reserves the right to update, pause, or end any promotion without prior notice.
- Returns and Complaints
If you receive a wrong, damaged, or incomplete order, please contact us immediately with your order details and clear photos where necessary. Complaints must be made within a reasonable time after delivery. Garden Height will review the issue and provide a suitable solution where applicable.
- Customer Responsibility
Customers are responsible for providing correct order details, delivery address, phone number, and payment confirmation. Garden Height will not be responsible for delays or failed delivery caused by incorrect customer information.
- Product Use and Storage
Customers are responsible for storing products properly after delivery. Palm oil products should be stored in a cool, dry place away from direct sunlight and kept tightly closed after use to maintain freshness and quality.
- Website Use
You agree not to misuse our website, copy our content without permission, submit false information, attempt to disrupt the website, or use our platform for fraudulent or unlawful activities.
- Intellectual Property
All Garden Height logos, product images, designs, text, graphics, and brand materials remain the property of Garden Height unless otherwise stated. They may not be copied, reused, modified, or distributed without permission.
- Limitation of Liability
Garden Height will not be liable for indirect losses, delivery delays caused by third-party couriers, customer-provided wrong information, or product issues caused by improper storage after delivery.
- Changes to These Terms
Garden Height may update these Terms of Service from time to time. Any changes will take effect once posted on our website or communicated through our official channels.
- Contact Us
For questions about these Terms of Service, orders, delivery, or complaints, please contact us:
Call/WhatsApp: 020 879 3585
Email: info@thegardenheight.com
By using our website or placing an order with Garden Height, you agree to these Terms of Service.